The Los Angeles wildfires in 2024 brought a devastating moment of loss to many, including our customer, Zelda, who lost her home entirely. As she began the slow, emotionally difficult process of rebuilding her life, she reached out to us with a deeply personal request: she wanted to furnish her new place with the warm, familiar aesthetic of the Lombok Style furniture she cherished and had lost.
The Heartfelt Request
Zelda needed four essential, custom-made pieces: an armoire, a storage unit, a dresser, and, most urgently, a bed. Given the recent tragedy and the strain on her budget, she was understandably concerned about the final cost of four substantial custom items.
When we heard Zelda's story, our perspective shifted. This wasn't just a transaction; it was an opportunity to support a community member in her restoration journey.
Our team quickly assembled a special package, offering all four custom Lombok Style pieces for a total of $5,400. We believed this gesture would help ease her financial burden as she restarted her life.
Prioritizing the Urgent Need
Zelda's most pressing concern was the Lombok bed. Having no place to sleep, she asked if there was any way we could expedite its delivery.
We immediately prioritized her order, pushing the beautiful Lombok bed frame through our production process to ensure its creation and delivery in just three weeks.
But we didn't stop at the essential furniture. We knew that restoring a sense of 'home' involves more than just the big pieces. We sent the remaining three items via sea shipment along with a substantial care package, completely free of charge. This package worth over $1,800 included several rugs, decorative wall hangings, and bed sheets, designed to instantly add warmth and beauty to her new space.
Beyond the Transaction
When Zelda received everything, she was overwhelmed with gratitude, expressing her thanks in an emotional email.
For us, this experience reaffirmed our purpose: it's not just about crafting beautiful furniture; it's about proving that our commitment to our customers goes beyond a simple sale. We earn your trust by supporting you when you need it most. We are incredibly proud to have played a part in helping Zelda rebuild her home, piece by Lombok piece.
